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The application InfoComm (Messaging to users) allows to:
- Send mass communications to different users in one click
- Forward messages through different channels - such as a widget alert, a toolbar notification or an email message
- Contact categories of users that are automatically generated (for example according to the reference structure, to the type of career, to custom groups, etc..)
Access the application
From the sidebar menu, under Cloud Services, select InfoComm (Messaging to Users).
You will be provided with a panel that shows the communications you have already sent, or all the communications ever sent according to your permissions in the application. Clicking on the button New Request will allow you to forward a new communication
Select the Channel to be used
You can select one or more channels through which to deliver the message; these are Toolbar Notification, Widget Alert and Email Notification.
Toolbar Notification
From the Navbar on top, deliver customized notifications to your selected recipients.
Widget Alert
From the widget on the Dashboard Home, deliver customized messages to the categories of users you prefer.
Email Notification
Deliver customized emails to your recipients
How to enable channels for an operator?
While the Toolbar Notifications are enabled by default if you are granted access to the application, for Widgets and Emails you need to be auhtorized.
From the service Management of Authorizations and Groups, reach the application InfoComm (Messaging to users) and select the permissions you want to grant. infocomm_channel_email will allow the use of the channel "Email", while infocomm_channel_widget will allow the use of "Widget Alerts".
